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Terms of Service

These Terms of Service (“Terms”) are an agreement between you and CartTuck (“CartTuck”, “we”, “us”). They apply when you connect a Squarespace site to CartTuck, use the CartTuck dashboard, or add the CartTuck uploader to a store (together, the “Service”). If you use the Service for a business, you confirm that you can bind that business to these Terms, and “you” means that business.

Our Privacy Policy, Data Processing Addendum, Acceptable Use Policy and Copyright and DMCA Policy form part of these Terms.

1. The Service

CartTuck lets shoppers on your Squarespace store upload files (such as photos, artwork and PDFs) through your product’s Add to Cart form, and attaches those files to the matching orders. It includes a dashboard for viewing and downloading files, optional emails to you and your shoppers, and, on some plans, a post-checkout upload page.

CartTuck is an independent product. It is not affiliated with or endorsed by Squarespace, and your use of Squarespace is governed by Squarespace’s own terms. The Service depends on Squarespace’s platform and APIs; if Squarespace changes them, some features may stop working until we adapt, and we will make reasonable efforts to do so.

We may improve, change or remove features. If we remove a feature that is material to a paid plan, we will give you reasonable notice, and you may cancel.

2. Your account

  • You sign in by connecting a Squarespace site with Squarespace’s authorization screen. You must be authorized by the site owner to connect it.
  • You are responsible for keeping access to your Squarespace account secure and for activity in your CartTuck account.
  • If you connect several sites under one login (for example on the Studio plan), you must have each site owner’s permission, and these Terms apply to each site.
  • You must be at least 18 years old and able to form a binding contract.

3. Plans, trials and billing

  • Plans. Plan prices, limits and features are listed on our pricing page. Limits such as monthly uploads, file size and file retention are enforced automatically. When a store reaches its monthly upload limit, uploads pause until the next month or until you upgrade.
  • Trial. Each newly connected store gets the Pro plan free for 14 days. No payment details are needed. When the trial ends, the store moves to the Free plan unless you have chosen a paid plan.
  • Payment. Paid plans are billed in advance, monthly or yearly, through our payment processor, Stripe. Subscriptions renew automatically at the end of each period until you cancel.
  • Cancelling. You can cancel at any time from the billing page in your dashboard. Cancellation takes effect at the end of the current billing period, and the store then moves to the Free plan.
  • Refunds. Fees are non-refundable except where the law requires otherwise or where we say otherwise in writing. If something has gone wrong, contact us at support@carttuck.com.
  • Price changes. We will give you at least 30 days’ notice of a price increase. It applies from your next renewal after the notice period.
  • Taxes. Prices exclude taxes. You are responsible for any sales tax, VAT or similar taxes that apply, which may be added at checkout.
  • Failed payments. If a payment fails and is not resolved after reasonable attempts, we may move the store to the Free plan.

4. Your shoppers and their content

You are responsible for the files and information your shoppers submit through CartTuck on your store (“Shopper Content”) and for your relationship with your shoppers. In particular, you are responsible for:

  • having a lawful basis to collect and use Shopper Content, and telling your shoppers, in your own privacy notice, that you collect files with orders and use service providers such as CartTuck to do it;
  • making sure Shopper Content you accept, and anything you make from it, does not infringe anyone’s rights or break the law, including copyright, trademark, privacy and publicity rights;
  • responding to your shoppers’ questions, complaints and data protection requests, and handling any disputes with them;
  • checking files before you use them. CartTuck’s automated checks (such as file type and print resolution) are aids, not guarantees.

We do not review Shopper Content before it is stored and have no obligation to monitor it. We may remove Shopper Content, or suspend uploads for a store, if we reasonably believe it breaks these Terms, the Acceptable Use Policy or the law, or if we receive a valid legal notice.

5. Permission to process your data

You and your shoppers keep ownership of Shopper Content and of your store data. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit and process Shopper Content and the store data we receive from Squarespace, only as needed to provide, secure and support the Service and to comply with the law. We do not sell Shopper Content, use it for advertising, or use it to train machine-learning models. Our Data Processing Addendum describes how we handle personal data on your behalf.

6. Retention and deletion

  • Files attached to an order are deleted automatically when your current plan’s retention period ends, counted from the time the file was attached to the order. If you move to a plan with shorter retention, older files may be deleted sooner.
  • Uploads that are never attached to an order are deleted after 7 days.
  • CartTuck is not a backup or archive service. Download any file you need to keep before it is deleted.
  • If you uninstall CartTuck from Squarespace or your account is terminated, we delete your store’s files and data 30 days later, except records we must keep by law (such as billing records).

7. Acceptable use

You must follow our Acceptable Use Policy and make sure your store’s use of CartTuck follows it. Among other things, you may not use CartTuck as general file hosting, try to get around plan limits, rate limits or security measures, or use it for illegal or infringing content. Report abuse to abuse@carttuck.com.

8. Copyright complaints

We respond to notices of claimed copyright infringement as described in our Copyright and DMCA Policy. In appropriate circumstances we terminate the accounts of repeat infringers.

9. Our intellectual property

The Service, including the CartTuck software, uploader script, dashboard, documentation and brand, belongs to us and our licensors. While your account is in good standing, we grant you a limited, non-exclusive, non-transferable right to use the Service and to include the CartTuck script on the sites you have connected. If you send us feedback or suggestions, we may use them without obligation to you.

10. Third-party services

The Service relies on third parties, including Squarespace, Cloudflare (hosting and file storage), Stripe (payments) and Resend (email), and, if you turn it on, Slack. We are not responsible for third-party services or their outages, and your use of them may be subject to their own terms.

11. Suspension and termination

  • You can stop using the Service at any time by cancelling any paid plan and uninstalling CartTuck from Squarespace.
  • We may suspend or terminate your access, or suspend uploads on a store, immediately if you break these Terms or the Acceptable Use Policy, if required by law, if needed to protect the Service, other customers or the public, or for non-payment.
  • We may also end the Service for any other reason with at least 30 days’ notice. If we do, we will refund any prepaid fees for the period after termination.
  • After termination, your access ends and your data is deleted as described in section 6. Sections 4, 5, 6 and 12 to 16 survive termination.

12. Disclaimers

The Service is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that the Service will be uninterrupted or error-free, that it will work with every Squarespace template or browser, that every upload will succeed, or that automated checks will catch every problem with a file.

13. Limitation of liability

To the extent the law allows: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, even if advised of the possibility; and (b) our total liability arising out of or relating to the Service or these Terms is limited to the greater of the amounts you paid us for the Service in the 12 months before the event giving rise to the claim, and US $100. These limits do not apply to liability that cannot be limited by law.

14. Indemnity

You will defend and indemnify us against third-party claims, and related losses and reasonable costs, arising from Shopper Content on your store, the products and services you sell, your relationship with your shoppers, or your breach of these Terms or the law.

15. Changes to these Terms

We may update these Terms. For material changes we will notify you by email or in the dashboard at least 30 days before they take effect. If you keep using the Service after that, the updated Terms apply; if you don’t agree, you can cancel and uninstall before they take effect.

16. General

  • Disputes. Before starting any formal proceeding, please contact us at support@carttuck.com so we can try to resolve the issue informally.
  • Notices. We send notices to the email address on your account. You can send notices to support@carttuck.com.
  • Assignment. You may not transfer these Terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets.
  • Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
  • Entire agreement. These Terms and the documents they refer to are the whole agreement between us about the Service. If any part is unenforceable, the rest still applies. Not enforcing a right is not a waiver of it.

Contact

Questions about these Terms: support@carttuck.com.