Copyright and DMCA Policy

CartTuck respects intellectual property rights and responds to notices of claimed copyright infringement under the Digital Millennium Copyright Act, 17 U.S.C. § 512 (“DMCA”). CartTuck stores files that shoppers upload on merchants’ Squarespace stores. Those files are private to the merchant and are not published on the web, but if you believe a file stored with CartTuck infringes your copyright, you can send us a notice as described below.

Designated agent

CartTuck’s designated agent to receive notifications of claimed infringement is:

• Name: CartTuck Copyright Agent
• Email: abuse@carttuck.com (please put “DMCA notice” in the subject line)

Email is the fastest way to reach us. Notices about anything other than copyright go to the same address; see our Acceptable Use Policy.

What a notice must include

Under 17 U.S.C. § 512(c)(3), your notice must be in writing and include:

1. a physical or electronic signature of a person authorized to act on behalf of the copyright owner;
2. identification of the copyrighted work claimed to be infringed (or a representative list, if there are several);
3. identification of the material claimed to be infringing and information reasonably sufficient for us to find it, such as the store’s web address, the product, and the upload code (for example CT-7K2QXM) or order number if you know it;
4. your name, postal address, telephone number and email address;
5. a statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent or the law;
6. a statement that the information in the notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Before sending a notice, consider whether the use may be authorized or a fair use. Under 17 U.S.C. § 512(f), anyone who knowingly misrepresents that material is infringing may be liable for damages.

What happens next

When we receive a valid notice, we act promptly to remove or disable access to the material, and we notify the merchant whose store received it so that they, and their shopper, can respond. We may also pause uploads on the store while we look into it.

Counter-notices

If you are the merchant, or the shopper who uploaded the material, and you believe it was removed by mistake or misidentification, you can send a counter-notice to our designated agent. Under 17 U.S.C. § 512(g)(3) it must include:

1. your physical or electronic signature;
2. identification of the material that was removed and where it appeared before it was removed;
3. a statement under penalty of perjury that you have a good faith belief the material was removed or disabled as a result of mistake or misidentification;
4. your name, address and telephone number, and a statement that you consent to the jurisdiction of the U.S. federal district court for the judicial district of your address (or, if your address is outside the United States, any judicial district in which CartTuck may be found), and that you will accept service of process from the person who sent the original notice or their agent.

We will send a copy of the counter-notice to the person who sent the original notice. Unless they tell us within 10 business days that they have filed a court action to restrain the activity, we will restore the material, where it still exists, within 10 to 14 business days of receiving the counter-notice. Files may no longer exist if they were deleted in the takedown or reached the end of the store’s retention period.

Repeat infringers

In appropriate circumstances, we terminate the accounts of merchants whose stores are the subject of repeated valid infringement notices.